Last Updated: 21 July 2026

Ruhani Sach Naam Satsang (Regd.) respects the privacy of donors, devotees, volunteers, members and visitors using our website.

This Privacy Policy explains what information we collect, why we collect it, how it may be used and shared, and how individuals may contact us regarding their personal information.

1. ORGANIZATION DETAILS

Ruhani Sach Naam Satsang (Regd.)
15 Green Land,
Near Stalwarts World School,
Verka Majitha Byepass,
Amritsar – 143001,
Punjab, India.

Website: www.ruhanisachnaamsatsang.com
Email: ruhanisachnaamsatsang@gmail.com
Mobile: 9878489588

2. INFORMATION WE MAY COLLECT

Depending upon the activity performed on the website, we may collect:

a. Name;
b. Email address;
c. Mobile number;
d. Postal address;
e. City, State, country and PIN code;
f. Donation amount and donation purpose;
g. Transaction ID, payment status and payment date;
h. PAN or other information required for donation receipts and legal compliance;
i. Volunteer, membership or committee application details;
j. Messages, enquiries and documents voluntarily submitted;
k. Internet Protocol address, browser type, device information and website usage data; and
l. Cookies and similar technical information.

We request users not to submit unnecessary sensitive personal information through ordinary contact forms, email or WhatsApp.

3. PAYMENT INFORMATION

Online payments may be processed by CCAvenue, banks, card networks, UPI providers and other authorized payment service providers.

Complete card numbers, CVV numbers, UPI PINs, net-banking passwords and one-time passwords are entered on or processed through the secure systems of the relevant payment provider.

Ruhani Sach Naam Satsang (Regd.) does not intentionally collect or store complete card credentials, UPI PINs, banking passwords or OTPs.

We may receive limited transaction information such as the donor’s name, payment amount, Transaction ID, payment status, payment mode and date.

4. PURPOSE OF PROCESSING INFORMATION

Personal information may be used to:

a. Process and verify donations;
b. Issue donation acknowledgements or receipts;
c. Respond to enquiries and complaints;
d. Process volunteer, membership or committee applications;
e. Maintain financial, accounting, legal and statutory records;
f. Prevent fraud, misuse and unauthorized transactions;
g. Communicate information about the organization’s programmes and mission;
h. Improve website security and functionality;
i. Conduct internal administration and record keeping; and
j. Comply with lawful requests from government, regulatory, banking or judicial authorities.

5. CONSENT

By voluntarily submitting information through the website, the user consents to its processing for the stated purpose.

Where information is required to complete a donation, issue a receipt, respond to an application or comply with law, failure to provide the required information may prevent completion of the relevant service.

Consent for optional promotional communications may be withdrawn by contacting us.

Withdrawal of consent shall not affect processing already completed or information that must be retained under applicable law.

6. SHARING OF INFORMATION

Personal information may be shared only where reasonably necessary with:

a. CCAvenue and other authorized payment service providers;
b. Banks, card networks and UPI service providers;
c. Website hosting, email, technical and security service providers;
d. Accountants, auditors and professional advisers;
e. Government, regulatory, taxation, judicial or law-enforcement authorities where legally required; and
f. Other service providers working on behalf of the organization under appropriate confidentiality obligations.

We do not sell or rent personal information to advertisers or unrelated third parties.

7. COOKIES AND TECHNICAL DATA

The website may use essential cookies and similar technology to:

a. Operate website features;
b. Maintain security;
c. remember user preferences;
d. Analyze website performance; and
e. Prevent fraudulent activity.

Users may control cookies through their browser settings. Disabling essential cookies may affect website functionality or payment processing.

8. DATA SECURITY

We use reasonable administrative, organizational and technical safeguards to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Users should never disclose their OTP, CVV, UPI PIN, banking password or other confidential authentication information to any representative, volunteer or committee member of the organization.

9. DATA RETENTION

Personal information shall be retained only for as long as reasonably necessary to:

a. Complete the purpose for which it was collected;
b. Maintain donation and accounting records;
c. Meet taxation, audit, banking and statutory requirements;
d. Resolve disputes or complaints; and
e. Prevent fraud and protect legal rights.

Information that is no longer required may be securely deleted, anonymized or archived in accordance with applicable requirements.

10. RIGHTS OF INDIVIDUALS

Subject to applicable law, an individual may request:

a. Information about personal data held by us;
b. Correction of inaccurate or incomplete information;
c. Updating of contact information;
d. Erasure of information that is no longer required to be retained;
e. Withdrawal of consent for optional communications; or
f. Redressal of a grievance regarding processing of personal information.

Requests must contain sufficient information to verify the identity of the requester and locate the relevant records.

11. CHILDREN’S INFORMATION

The website is not intended to knowingly collect personal information directly from children without the involvement or consent of a parent or lawful guardian.

A donation or application concerning a minor should be submitted by the parent or lawful guardian.

12. THIRD-PARTY WEBSITES

The website may contain links to payment gateways, social-media platforms, videos or third-party websites.

Such third parties operate under their own privacy policies and terms. Ruhani Sach Naam Satsang (Regd.) is not responsible for the privacy practices or content of unrelated third-party websites.

13. DATA BREACH OR SECURITY INCIDENT

Where a security incident affecting personal information is identified, the organization will take reasonable steps to contain, investigate and address the incident and make notifications where required under applicable law.

14. INTERNATIONAL DATA PROCESSING

Certain technology or service providers may process limited technical information outside India, subject to applicable law and appropriate safeguards.

Payment and financial data shall be handled according to the requirements applicable to the concerned bank, payment gateway and payment network.

15. POLICY UPDATES

This Privacy Policy may be revised to reflect changes in law, technology, organizational activities or payment services.

The latest version will be published on the website with the revised “Last Updated” date.

16. DATA AND PRIVACY GRIEVANCES

Privacy requests and grievances may be submitted to:

Data and Grievance Contact
Authorized Representative
Ruhani Sach Naam Satsang (Regd.)

Email: ruhanisachnaamsatsang@gmail.com
Mobile: 9878489588

Registered Office:

15 Green Land,
Near Stalwarts World School,
Verka Majitha Byepass,
Amritsar – 143001,
Punjab, India.

Privacy complaints will ordinarily be acknowledged within 3 working days and an effort will be made to provide a response or resolution within 15 working days, subject to identity verification and the complexity of the request.